At Crest Services, we are always exploring innovative ways to enhance the lives of the individuals we support. One of the most transformative tools we’ve implemented in recent years is Remote Supports, which have opened new doors for independence, confidence, and personalized care.
Today, Remote Supports—powered in part by Night Owl Support Systems—are being utilized in approximately 15 of our Daily HCBS homes, and the impact has been nothing short of remarkable.
What Are Remote Supports?
Remote Supports combine technology and professional caregiving to provide supervision and assistance from a distance. Using secure communication tools, sensors, and real-time monitoring, staff can support individuals as needed—without requiring continuous in-person presence.
This approach allows individuals to maintain their routines, privacy, and autonomy, while still having immediate access to help whenever they need it.
A Shift Toward Independence
One of the most powerful outcomes we’ve observed is the shift in how our members experience independence. Remote Supports empower individuals to take greater ownership of their daily lives while knowing that support is always accessible.
For many, this means building confidence in personal decision-making, developing stronger daily living skills, experiencing a greater sense of privacy and dignity, and reducing reliance on constant in-person staff presence.
Spotlight: Thriving Through Remote Support
One member in particular has truly flourished since the introduction of Remote Supports.
Before implementing this system, he relied heavily on in-person staff for reassurance and assistance throughout his day. While support was always available, he often felt limited in his ability to make independent choices or spend time alone.
Since transitioning to Remote Supports, everything has changed.
With the support of Night Owl Support Systems, he now has the freedom to manage his day with greater autonomy, while still having immediate access to assistance when needed.
Over time, he has become more confident in completing daily tasks independently, developed better problem-solving skills, expressed a stronger sense of pride in his accomplishments, and reported feeling more independent than ever before.
What’s especially meaningful is how he describes the change—not just as a different support model, but as a lifestyle improvement. He feels trusted, capable, and more in control of his own life.
Enhancing Quality of Life Across Crest Services
This story is just one example of the broader impact Remote Supports are having across Crest Services.
By integrating Night Owl Support Systems into our homes, we are promoting person-centered care, supporting individualized levels of independence, enhancing safety through responsive, technology-driven solutions, and creating opportunities for meaningful growth.
Looking Ahead
Remote Supports are not just a trend—they are an evolving part of how we deliver forward-thinking, person-centered services.
At Crest Services, independence isn’t just encouraged—it’s empowered.
