Customer Satisfaction Levels Rise Again

Crest Services saw an increase in customer satisfaction among both the members we serve and other stakeholders.  Members served give Crest services a 97.5% satisfaction rating while stakeholders reported an 89% satisfaction.  In both cases, Crest Services saw an increase of over 3%.  Crest Services Director, Jan Caldwell states, ‘these increases in satisfaction levels reflect the great customer service provided by our dedicated staff in the midst of a changing environment.  Crest Services remains committed to providing the services needed by our present and future members as the landscape of funding changes in Iowa.”

Over 300 people responded to this year’s survey, which is also an increase from 2014.